4/05/2026
Frontline practitioners are increasingly supporting people facing multiple, intersecting barriers to employment. This practical, evidence‑informed program is designed to build confidence, capability, and consistency when working with complexity – while maintaining strong, person‑centred practice.
Delivered online across four live, interactive sessions, the program equips practitioners with tools they can apply immediately in day‑to‑day frontline work.
“The course highlighted the need to balance empathy with structure, supporting participants without overstepping or creating dependency. Importantly, it has reminded me that growth is ongoing. Even with years of experience, there is always more to learn, refine, and improve,” said Annie Kenny AIEP, our first course graduate.
Course Details
- Format: 4 × live online sessions
- Duration: 2 hours per session
- Time: 2:00pm – 4:00pm (AEST)
- Delivery: Facilitated by experienced employment services practitioners
- Designed for: Employment Services, NDIS, youth, community, housing, and support programs
Upcoming Course Dates
(All sessions run Wednesdays, 2:00pm – 4:00pm AEST)
May 2026 Intake
Commencing: 13 May 2026
Sessions: 13 May | 20 May | 27 May | 3 June
June 2026 Intake
Commencing: 10 June 2026
Sessions: 10 June | 17 June | 24 June | 1 July
July 2026 Intake
Commencing: 8 July 2026
Sessions: 8 July | 15 July | 22 July | 29 July
What Participants Will Gain
Participants will build capability in:
- Understanding complex and intersecting barriers to employment
- Building trust and psychological safety
- Tailoring communication and support approaches
- Supporting realistic, sustainable progress without overwhelm
- Maintaining boundaries while working safely in complexity
Who Should Attend
Ideal for:
- Employment Consultants and Case Managers
- Team Leaders and Practice Leads
- NDIS, community, youth, housing, and support workers
- Anyone supporting people facing multiple barriers to participation or employment